Helping Voices Thrive
Empowering Communication for Every Child's Journey
Privacy Overview
Your privacy is important to us. We collect personal information only to provide you with the best possible service. Data collected includes your name, contact details, and any specific requirements you share with us. We are committed to protecting your personal information and ensuring it is handled responsibly.
Key Practices
We utilize secure methods to store your data and ensure that access is restricted to authorized personnel only. You can access your information at any time and request modifications or deletions as necessary. We do not share your data with third parties without your consent.
Last updated: 24 October 2025
Terms and Conditions
These Terms and Conditions (T&Cs) set out the expectations and agreement between Katy King Speech and Language Therapy (the Therapist or We) and the client (You or Client) for the provision of Speech and Language Therapy services. By accessing and using the kingspeechtherapy.uk website and its booking system, you agree to be bound by these T&Cs. These T&Cs are designed to protect both parties and ensure clarity regarding the service process, fees, payments, and other important aspects of our professional relationship.
A copy of these T&Cs will be emailed to clients upon booking the initial assessment appointment. This email will also confirm the time, date, and location of the initial assessment. A signed copy of these T&Cs should be brought to the initial assessment appointment. A hard copy can be posted to the client for signature upon request.
- 1. Service Overview and Booking Process
Katy King Speech and Language Therapy provides Speech and Language Therapy services for children. Our service process is facilitated via our website and client portal.
Free Phone Consultation: Prospective clients can book a free phone consultation via the kingspeechtherapy.uk website. This call is an opportunity to discuss your needs and determine if our services are suitable.
Assessment Booking: If, following the free phone consultation, continued support is agreed upon, login details for the client portal will be provided. Clients can then book an assessment appointment via this portal. This option will also be offered during the phone consultation.
Session Booking: Once the assessment is completed, reports are provided, and next steps are mutually agreed upon, subsequent therapy sessions will be available for booking via the client portal.
- 2. Fees and Payment of Fees
Payment at Time of Booking: All fees for services must be made in full via the client portal at the time of booking the session or assessment.
Initial Assessment Deposit: A non-refundable deposit of £50 must be paid at the time of booking an initial assessment to secure the appointment. This deposit will be deducted from the total cost of the initial assessment fee, which will be due before the end of the assessment appointment.
Payment Methods: Payments are made via the Client Portal at the time of booking using a credit or debit card, with a selection of card types available.
Fee Review: Fees are reviewed annually, and a copy of the current pricing structure can be found on the kingspeechtherapy.uk website. Clients may request a PDF copy of current fees for their records.
Invoicing: Invoices will be sent when your booking is confirmed. If any sessions are cancelled, clients will be offered an immediate refund or a reduction against their bill the following month, where applicable according to the cancellation policy below.
- 3. Cancellation Policy
3.1. Cancellation by the Therapist
If the Therapist cancels an appointment, the session can be rearranged at a time that is convenient for both the client and the therapist at no extra cost.
If no alternative session can be arranged, the cost of the session will be refunded to the client.
3.2. Cancellation by the Client
More than 48 hours notice: If the client cancels a session with more than 48 hours notice before the start of the appointment, the session can be rearranged at no additional cost.
24-48 hours notice: If the client cancels a session with 24-48 hours notice, there will be a charge of 50% of the booked session fee.
Less than 24 hours notice / No Show: If the client cancels with less than 24 hours notice, or if they do not inform the Therapist of a cancellation and do not attend the session, the session will be charged at full price.
Client Responsibility: It is the parent’s responsibility to inform the Therapist if the child cannot make the session.
Ending Therapy: If the client wishes to end therapy before treatment is complete, a one-month notice period is required. At the time of notice being given, the remaining month’s sessions will be confirmed, and an invoice will be sent for these sessions for the notice period. This invoice will need to be paid in advance.
- 4. NHS Therapist Information
If your child is currently seeing an NHS Speech and Language Therapist, you must inform Katy King Speech and Language Therapy in writing to ensure effective and coordinated treatment. Please note that some formal assessments may be invalid if repeated within a 6-month time period.
- 5. Legal and Professional Information
Confidentiality & Data Protection: Information will be treated confidentially in line with the Data Protection Act 1998 (as provided by the client).
ICO Registration: Katy King Speech and Language Therapy holds a Data Controller registration with the Information Commissioner’s Office (ICO).
DBS Check: The Therapist holds a current Disclosure and Barring Service (DBS) check for your peace of mind. If clients require the Therapist to carry out sessions in schools or nurseries, the educational setting may require the Therapist to obtain an additional DBS check. In such cases, the responsibility for paying the DBS check will be negotiated between the Therapist, client, and the educational setting.
Professional Memberships: The Therapist holds current memberships with the Royal College of Speech and Language Therapists (RCSLT), the Health and Care Professions Council (HCPC), and the Association of Speech and Language Therapists in Independent Practice (ASLTIP).
Information Storage: Information is stored in both paper and electronic formats:
All paper-based records are kept in a lockable filing cabinet at the Therapist’s home address.
All electronic information is password protected. Where reports are emailed to you, they will be password-protected PDF documents, and the password will be sent in a separate email.
Information will be kept until your child’s 25th birthday and then shredded/deleted (for electronic records).
- 6. Medico-Legal Work and Tribunals
Katy King Speech and Language Therapy does not provide support in the area of medico-legal work or tribunals at this time. Therapists offering this service can be found on www.helpwithtalking.com.
- 7. Complaints
Most complaints can be resolved by communicating directly. Please contact Katy King Speech and Language Therapy immediately if you are concerned or unsatisfied in any way with the services provided.
- 8. General Website Conditions
Website Usage: The kingspeechtherapy.uk website and client portal are provided for your convenience to access information and book services. You agree to use these platforms responsibly and only for their intended purpose.
Intellectual Property: All content on the kingspeechtherapy.uk website, including text, graphics, logos, images, and software, is the property of Katy King Speech and Language Therapy or its content suppliers and is protected by intellectual property laws.
Disclaimer of Liability: While every effort is made to ensure the accuracy of information on this website, Katy King Speech and Language Therapy does not warrant the completeness or accuracy of any information. Katy King Speech and Language Therapy will not be liable for any direct, indirect, or consequential loss or damage arising from the use of this website or the booking platform.
Third-Party Links: The website may contain links to third-party websites. These links are provided for your convenience only, and Katy King Speech and Language Therapy is not responsible for the content or privacy practices of these external sites.
Booking Platform: The booking platform is provided as a tool to facilitate appointments. Katy King Speech and Language Therapy is not responsible for any technical issues or errors that may arise directly from the booking platform itself, beyond its reasonable control.
- 9. Governing Law
These Terms and Conditions shall be governed by and construed in accordance with the laws of England and Wales. Any disputes arising in connection with these T&Cs shall be subject to the exclusive jurisdiction of the courts of England and Wales.
Last updated: 24 October 2025
Privacy Policy
Katy King Speech and Language Therapy is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, store, and share your personal data, and outlines your rights in relation to this data.
We are registered with the Information Commissioner’s Office (ICO) as a Data Controller.
- 1. Important Information and Who We Are
Purpose of this Privacy Policy: This Privacy Policy aims to give you information on how Katy King Speech and Language Therapy collects and processes your personal data through your use of this website, including any data you may provide when you sign up for our services, book an appointment, or contact us.
It’s important that you read this Privacy Policy together with any other privacy notice or fair processing notice we may provide on specific occasions when we are collecting or processing personal data about you, so that you are fully aware of how and why we are using your data.
Data Controller: Katy King Speech and Language Therapy is the data controller responsible for your personal data (referred to as “we”, “us” or “our” in this Privacy Policy).
Contact Details: Katy King Speech and Language Therapy 46 Hitchings Way, Reigate RH2 8EW, katy.king@kingspeechtherapy.uk, 07736 849475
If you have any questions about this Privacy Policy or our privacy practices, please contact us at the details above.
Your Right to Complain: You have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO, so please contact us in the first instance.
- 2. The Data We Collect About You
Personal data, or personal information, means any information about an individual from which that person can be identified. It doesn’t include data where the identity has been removed (anonymous data).
We may collect, use, store and transfer different kinds of personal data about you and your child which we have grouped together as follows:
Identity Data: includes first name, last name, title, date of birth, and child’s name(s).
Contact Data: includes billing address, email address, and telephone numbers.
Financial Data: includes bank account and payment card details for processing payments (though we do not directly store full payment card numbers on our systems).
Transaction Data: includes details about payments to and from you and other details of services you have purchased from us.
Health Data (Special Category Data): includes sensitive information about your child’s physical and mental health, developmental history, assessment results, therapy reports, and treatment plans. This data is crucial for providing effective speech and language therapy.
Technical Data: includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this website.
Usage Data: includes information about how you use our website, products and services.
Marketing and Communications Data: includes your preferences in receiving marketing from us and your communication preferences.
We also collect, use and share Aggregated Data such as statistical or demographic data for any purpose. Aggregated Data could be derived from your personal data but is not considered personal data in law as this data will not directly or indirectly reveal your identity. For example, we may aggregate your Usage Data to calculate the percentage of users accessing a specific website feature. However, if we combine or connect Aggregated Data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data which will be used in accordance with this Privacy Policy.
- 3. How is Your Personal Data Collected?
We use different methods to collect data from and about you, including through:
Direct interactions: You may give us your Identity, Contact, Financial, and Health Data by filling in forms or by corresponding with us by post, phone, email or otherwise. This includes personal data you provide when you:
Book an initial assessment or therapy session.
Create an account on our booking platform.
Engage us for services.
Request information or resources.
Give us feedback.
Automated technologies or interactions: As you interact with our website, we will automatically collect Technical Data about your equipment, Browse actions and patterns. We collect this personal data by using cookies and other similar technologies. Please see our Cookie Policy below for more details.
Third parties or publicly available sources: We may receive personal data about you from various third parties as set out below:
Technical Data from analytics providers such as Google.
Contact, Financial and Transaction Data from providers of technical, payment and delivery services.
Health Data from other professionals: With your explicit consent, we may collect sensitive personal data (Health Data) from other professionals involved in your child’s care (e.g., NHS Speech and Language Therapists, teachers, GPs, other therapists) to ensure effective and coordinated treatment.
- 4. How We Use Your Personal Data
We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:
Where we need to perform the contract we are about to enter into or have entered into with you (e.g., to provide speech and language therapy services).
Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests (e.g., for administrative purposes, improving our services, or maintaining our records).
Where we need to comply with a legal obligation (e.g., retaining records for a specified period).
Where you have given your consent (particularly for sharing health data with other professionals or for certain marketing activities).
Purposes for which we will use your personal data:
We have set out below, in a table format, a description of all the ways we plan to use your personal data, and which of the legal bases we rely on to do so. We have also identified what our legitimate interests are where appropriate.
Purpose/Activity of Processing
Type of data
Lawful basis for processing (including basis of legitimate interest)
To register you as a new client and manage your account
(a) Identity (b) Contact
Performance of a contract with you
To provide speech and language therapy services to your child, including assessment, diagnosis, and intervention planning.
(a) Identity (b) Contact (c) Health Data (d) Transaction Data
Performance of a contract with you; Necessary for our legitimate interests (delivering effective therapy); Explicit consent (for processing sensitive health data); Legal obligation (professional standards).
To manage our relationship with you which will include: (a) Notifying you about changes to our terms or privacy policy (b) Asking you to leave a review or take a survey
(a) Identity (b) Contact (c) Profile (d) Marketing and Communications
Performance of a contract with you; Necessary to comply with a legal obligation; Necessary for our legitimate interests (to keep our records updated and to study how customers use our services).
To enable you to complete a survey or provide feedback.
(a) Identity (b) Contact (c) Usage (d) Marketing and Communications
Necessary for our legitimate interests (to study how customers use our services and to develop them).
To administer and protect our business and this website (including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data).
(a) Identity (b) Contact (c) Technical
Necessary for our legitimate interests (for running our business, provision of administration and IT services, network security, to prevent fraud and in the context of a business reorganisation or group restructuring exercise); Necessary to comply with a legal obligation.
To make suggestions and recommendations to you about services that may be of interest to you.
(a) Identity (b) Contact (c) Technical (d) Usage
Necessary for our legitimate interests (to develop our services and grow our business).
For internal audit purposes by another HCPC registered speech & language therapist to assess and improve our service.
(a) Health Data (anonymised where possible)
Necessary for our legitimate interests (maintaining professional standards and service quality). Results are always presented with all client identities removed.
Marketing: We strive to provide you with choices regarding certain personal data uses, particularly around marketing and advertising.
Promotional offers from us: We may use your Identity, Contact, Technical, and Usage Data to form a view on what we think you may want or need, or what may be of interest to you. This is how we decide which services and offers may be relevant for you. You will receive marketing communications from us if you have requested information from us or purchased services from us and you have not opted out of receiving that marketing.
Third-party marketing: We will get your express opt-in consent before we share your personal data with any third party for marketing purposes.
- 5. Disclosures of Your Personal Data
We may share your personal data with the parties set out below for the purposes set out in the table in paragraph 4 above.
Internal Third Parties: Other professionals within Katy King Speech and Language Therapy for the purpose of providing comprehensive and integrated care.
External Third Parties:
Service providers acting as processors who provide IT and system administration services (e.g., booking platform providers, accounting software providers).
Professional advisers including lawyers, bankers, auditors and insurers who provide consultancy, banking, legal, insurance and accounting services.
HM Revenue & Customs, regulators and other authorities based in the United Kingdom who require reporting of processing activities in certain circumstances.
Other Professionals (with your explicit consent): With your specific and informed consent, we may share relevant Health Data with other professionals involved in your child’s care, such as NHS Speech and Language Therapists, teachers, educational psychologists, or other medical professionals. This is done to ensure continuity of care and effective collaborative working for your child’s benefit. We will always obtain clear, opt-in consent for this type of sharing.
We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.
- 6. International Transfers
We do not transfer your personal data outside of the UK. If this changes in the future, we will ensure a similar degree of protection is afforded to it by ensuring at least one of the following safeguards is implemented:
We will only transfer your personal data to countries that have been deemed to provide an adequate level of protection for personal data by the UK.
Where we use certain service providers, we may use specific contracts approved by the UK which give personal data the same protection it has in the UK.
- 7. Data Security
We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition:
All paper-based records are kept in a lockable filing cabinet at our home address.
All electronic information is password protected.
Where reports are emailed to you, they will be password-protected PDF documents and the password will be sent in a separate email.
We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.
- 8. Data Retention
We will only retain your personal data for as long as reasonably necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting or reporting requirements.
As stated in our Terms and Conditions, all information will be kept until your child’s 25th birthday, and then securely shredded (for paper records) or permanently deleted (for electronic records).
In some circumstances, you can ask us to delete your data (see Your Legal Rights below).
- 9. Your Legal Rights
Under certain circumstances, you have rights under data protection laws in relation to your personal data. These include the right to:
Request access to your personal data (commonly known as a “data subject access request”).
Request correction of the personal data that we hold about you.
Request erasure of your personal data.
Object to processing of your personal data.
Request restriction of processing your personal data.
Request transfer of your personal data to you or to a third party.
Withdraw consent at any time where we are relying on consent to process your personal data.
If you wish to exercise any of the rights set out above, please contact us.
No Fee Usually Required: You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we could refuse to comply with your request in these circumstances.
What We May Need From You: We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.
Time Limit to Respond: We try to respond to all legitimate requests within one month. Occasionally it could take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.
Last updated: 24 October 2025
Cookie Policy
This Cookie Policy explains what cookies are, how Katy King Speech and Language Therapy (“we”, “us”, or “our”) uses them on our website, and what your choices are regarding their use.
- What are Cookies?
Cookies are small text files that are placed on your computer or mobile device when you visit a website. They are widely used to make websites work, or work more efficiently, as well as to provide information to the owners of the site.
Cookies can be categorised based on their duration and purpose:
Session Cookies: These are temporary cookies that remain on your device until you close your web browser.
Persistent Cookies: These cookies remain on your device for a longer period or until you manually delete them.
First-party Cookies: These are set by the website you are visiting.
Third-party Cookies: These are set by a domain other than the one you are visiting.
- How We Use Cookies
We use cookies for various purposes to enhance your experience on our website and to help us understand how our website is used.
The types of cookies we use may include:
Strictly Necessary Cookies: These cookies are essential for the operation of our website and to enable you to use its features, such as accessing secure areas of the website or using the booking platform. Without these cookies, services you have asked for cannot be provided. We do not require your consent for these cookies.
Examples: Cookies that remember your login status, manage your session on the booking platform.
Functionality Cookies: These cookies allow our website to remember choices you make (such as your username, language, or the region you are in) and provide enhanced, more personal features. They can also be used to remember changes you have made to text size, fonts, and other parts of web pages that you can customise.
Examples: Cookies that remember your preferences for future visits.
Performance/Analytical Cookies: These cookies collect information about how you use our website, for instance, which pages you go to most often, and if you get error messages from web pages. These cookies don’t collect information that identifies you. All information these cookies collect is aggregated and therefore anonymous. It is only used to improve how our website works.
Examples: Google Analytics cookies (if used) to track website traffic and user behaviour.
Targeting/Advertising Cookies (if applicable): These cookies are used to deliver adverts more relevant to you and your interests. They are also used to limit the number of times you see an advertisement as well as help measure the effectiveness of the advertising campaign. They are usually placed by advertising networks with the website operator’s permission.
Note: Currently, we do not typically use extensive targeting/advertising cookies. If we introduce them, this policy will be updated, and we will ensure proper consent mechanisms are in place.
- Your Consent and How to Manage Cookies
Under UK law (PECR and UK GDPR), we must obtain your consent for all non-essential cookies. You will see a cookie consent banner when you first visit our website, giving you the option to accept or decline non-essential cookies.
You have the ability to accept or decline cookies. You can generally manage your cookie preferences through your web browser settings. Most web browsers allow you to:
View which cookies are stored on your device and delete them.
Block third-party cookies.
Block cookies from particular sites.
Block all cookies from being stored.
Delete all cookies when you close your browser.
Please be aware that if you choose to disable all cookies, some parts of our website may not function correctly. For more information on how to manage cookies in popular browsers, you can visit:
Google Chrome: https://support.google.com/chrome/answer/95647
Mozilla Firefox: https://support.mozilla.org/en-US/kb/enable-and-disable-cookies-website-preferences
Microsoft Edge: https://support.microsoft.com/en-us/microsoft-edge/delete-cookies-in-microsoft-edge-63947406-4197-937b-8238-ad2f507642b6
Apple Safari: https://support.apple.com/en-gb/guide/safari/sfri11471/mac
For more information about cookies and how to control them, you can also visit www.allaboutcookies.org or the ICO’s website (www.ico.org.uk).
- Changes to this Cookie Policy
We may update this Cookie Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post any changes on this page.
- Contact Us
If you have any questions about our use of cookies, please contact us at:
support@kingspeechtherapy.uk